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Terms and Conditions

Obligations of the Cleaner


  1. When the Cleaner receives the Client's address, they must verify where the address is and make sure that they are on time for their first appointment.
  2. For the first cleaning of any new property, the Cleaner must bring their own cleaning products, cloths and gloves in case the Client does not have any (NB this does not include heavy things like vacuums and mops). For the next clean at the same property, the Client must provide the necessary cleaning products.
  3. When the Cleaner has finished their first clean of the property, they must explain to the Client what cleaning products, cloths etc. are needed for their work.
  4. If there is not enough time for the work that the Client requires, the Cleaner must notify the Client 15 minutes before the end of the requested work time, or call Royel Domestics Ltd if the Client is not at home. If the Client wishes the requested work time to be extended then and there, the Cleaner must notify Royel Domestics Ltd.
  5. The Cleaner is insured. Please ask Royel Domestics Ltd if you would like to see a copy of our insurance documents. In the unlikely case that the Cleaner breaks or damage s anything in the property, they must inform Royel Domestics Ltd and the Client straightaway.
  6. The Cleaner is required to report to both Royel Domestics Ltd and the Client:
    • If they are unable to arrive at the property on time.
    • Any changes to their schedule. They must provide 48 hours' notice, so that Royel Domestics Ltd can respond appropriately.
    • If they are sick. The Cleaner is required to call at the earliest opportunity, so that Royel Domestics Ltd can organise cover.
    • Any breakages or damages to the Client's property.
  7. The Cleaner must give Royel Domestics Ltd four weeks' notice of holiday plans.
  8. If the Client pays in cash, the Cleaner must transfer their agreed commission to Royel Domestics Ltd at the end of each week. If the Client pays through a bank transfer, Royel Domestics Ltd must pay the Cleaner at the end of each week. The Cleaner must submit an invoice to Royel Domestics Ltd at the end of each month.
  9. The Cleaner must always be respectful towards the Client and Royel Domestics Ltd.
  10. Royel Domestics will ensure that the Client's house keys are securely looked after, and will instruct the Cleaner on how do this. The Client's house key will NOT be kept in the same place as their name and address. If the Cleaner loses the Client's house keys, then the Cleaner is obliged to cover the costs of changing the locks on the front door and replacement keys.
  11. If the Cleaner leaves the employment of Royel Domestics Ltd, they are not allowed to work directly for any Clients of Royel Domestics Ltd for up to one year.
  12. Once the Cleaner has completed their first full year with Royel Domestics Ltd, then Royel Domestics Ltd is obliged to provide the Cleaner with a holiday entitlement. The number of days' holiday entitlement will be calculated from the number of days worked in their first full year.
  13. By signing the "Terms and Conditions" of Royel Domestics Ltd, the Cleaner agrees to follow the rules as listed above.

Obligations of the Client


  1. The Client must read and sign the "Terms and Conditions" of Royel Domestics Ltd, in order to protect the interests of themselves, the Cleaner and Royel Domestics Ltd.
  2. The Client is to give no less than 24 hours' notice for any cleaning requests.
  3. For the first clean of their property, the Client must explain what needs to be cleaned. If the Client does not have the necessary cleaning products for this first clean, the Cleaner will provide them (NB this does not include heavy things like vacuums and mops).
  4. When the Cleaner has finished the first clean of the Client's property, they will provide the Client with a list of cleaning products, cloths and gloves, which the Client must provide for the second and ongoing cleans of their property (unless there is a different agreement in place with Royel Domestics Ltd).
  5. The Client can change the Cleaner for a different cleaner from Royel Domestics Ltd after the third cleaning service of their property. Royel Domestics Ltd asks for the Client's understanding that the Cleaner may not achieve the perfect effect for the Client's property on their first clean. Royel Domestics Ltd asks for the Client's patience, while Royel Domestics Ltd and the Cleaner agree actions required to improve the second clean.
  6. The Client agrees to give Royel Domestics Ltd 2 weeks' notice if they are planning to be away and they do not want their property to be cleaned for a set period of time.
  7. The minimum number of hours of cleaning per week is 2 hours. The regular weekly cost per hour is £ 9.50. Spring cleaning costs £13.50 per hour. One-off cleaning costs £15.00 per hour.
  8. Royel Domestics Ltd recommends that the Client pays Royel Domestics Ltd by cheque, or by transfer to the company's bank account. If the Client prefers to pay in cash, then the Client must pay the Cleaner on the same day that their property is cleaned.
  9. The Client must pay for the cleaning service of their property within 5 working days of the clean. The Client is responsible for all methods of payment (including invalid cheques, torn monetary notes etc).
  10. The Client agrees to pay a penalty of £10.00 to the Cleaner, if the Cleaner has arrived at the property (as scheduled by the Client) and has not been given access to the property.
  11. The Client should contact Royel Domestics Ltd directly if there are any problems.
  12. The Client is obliged to give Royel Domestics Ltd 4 weeks' notice if they wish to terminate the ir services (applies to regular cleaning services).
  13. If the Client terminates the services of Royel Domestics Ltd, they are not allowed to appoint any cleaners of Royel Domestics Ltd for up to one year.
  14. Royel Domestics Ltd does not have a specific contract for the Client. Royel Domestics Ltd relies on this document of "Terms and Conditions" to act as a pact of trust between the Client, Royel Domestics Ltd and the Cleaner. For Clients who want to sign a contract with Royel Domestics Ltd, Royel Domestics Ltd will draw up a specific contract.

Obligations of Royel Domestics Ltd


  1. Royel Domestics Ltd is obligated to keep the Client's information strictly confidential, and will not pass on the Client's information to any other company.
  2. Royel Domestics Ltd promises to react immediately to any problems, and commits to solving such problems, as far as possible.
  3. Royel Domestics Ltd has a duty to protect the personal safety of its Cleaners.
  4. Royel Domestics will ensure that the Client's house keys are securely looked after, and will instruct the Cleaner on how to do this. The Client's house key will NOT be kept in the same place as their name and address. If the Cleaner loses the Client's house keys, then the Cleaner is obliged to cover the costs of changing the locks on the front door and replacement keys.
  5. In the absence of the Cleaner due to illness, holiday or any other unforeseen circumstances, Royel Domestics Ltd is obliged to find and send to the Client 's property another cleaner from Royel Domestics Ltd.
  6. Once the Cleaner has completed their first full year with Royel Domestics Ltd, then Royel Domestics Ltd is obliged to provide the Cleaner with a holiday entitlement. The number of days' holiday entitlement will be calculated from the number of days worked in their first full year.

End of tenancy for Clients


Dear customers,
In order to provide you with a better service we would like you to pay attention to the terms and conditions of the End of tenancy service that we are offering.

  1. When you are booking an End of tenancy please provide us with detailed information about your property in order to give you the best price. If the information is not correct the price may be changed on the day of the service.
  2. Our cleaners will bring all the cleaning materials and equipment that they need but if there is any furniture that requires a special care please provide cleaning materials for it.
  3. Please be aware that our cleaners do not have permission to move around any furniture or appliances. If you would like to be cleaned under or behind them, please arrange a helping hand to our cleaners.
  4. Please be aware that we do not clean walls, ceilings or blinds.
  5. Once the job is finished we require the payment to be in cash to the cleaners or to the company bank account within 5 days from the completion of the job.
  6. Please be aware that the End of tenancy does not include a professional carpet cleaning. It is a separate service and it is not included in the price of the end of tenancy.
  7. If you would like to cancel the service we require 24 hours notice or there will be a cancellation fee applied.
  8. Please be aware that once the service is finished the inventory check from the estate agent has to be done straight after our service. If there are any disputed areas that have not been cleaned properly we require a copy of the inventory check to be sent to office@royaldomestics.co.uk and we will send our cleaners back to redo them free of charge. If you have used a different company to redo the disputed areas we cannot accept any responsibility for the cleaning provided by another company or to cover the expenses for that.

Please try to book the end of tenancy as closer as possible to the inventory check date.

Please send a confirmation e-mail that you are have read and understood our terms and conditions.

To our Client:
We know that you would like to receive a good cleaning service, and then we ask you respectively to give our cleaners the time and space to do their job properly. Please do not push them or make them hurry, as under stress they may miss something.

Thank you!

Regular Cleaning Service


Regular cleaning service means that a cleaner, provided from us, will come weekly or fortnightly at your home. If you need the service once per month we will offer you the one off cleaning service with a discounted price.

All the time will come the same cleaning lady only in case of sickness or a holiday we will offer you a replacement cleaner.

For the first cleaning session the cleaner will bring the cleaning materials that she needs but after that you will have to provide them. You will have to provide a vacuum cleaner and a mop as well.

The first cleaning session will cost you £10.50 per hour and after that it will cost you £9.50 per hour. If you would like our cleaner to provide the cleaning materials for every visit the service will cost you £10.50. We have a minimum of 2.5 hours to be booked for weekly service and 3 hours for fortnightly service.

Please be aware that our cleaners do not have permission to clean walls and ceilings.

For the first cleaning session our cleaner will bring our Welcome Royel Domestics list of tasks that cover the regular cleaning service in general and could be stick on inside the cleaning material's staff. If you would like something specific to be added to the list please let us know.

If you need to change the day, the time or the cancel a cleaning session we require 48 hours notice in writing to office@royaldomestics.co.uk or call us on 020 3602 4649 or 07429 505 727. If you are not able to give us a notice there will be a charge of £10.00 payable in cash to the cleaner.

If you would like to cancel the service we require 2 weeks' notice.

You could pay in cash to the cleaner on the day of the service but we recommend to make a bank transfer to our company or to set up a standing order payable to Royel Domestics Ltd.

We do not require our clients to sign a contract with our company but if you prefer to have one we could provide you with a contract to sign.

Our cleaners have signed a subcontractor's contract with our company. They are self employed people and have the right to work and reside in United Kingdom. They are properly checked. They have signed a confidentiality clause. Our cleaners have properly trained and we could provide you with references for every one of them.

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